77pub Privacy Policy – How We Handle Your Personal Data

1. Who We Are

This Privacy Policy applies to the 77pub online gaming platform, accessible at 77pub.vu. When this policy refers to "77pub", "we", "us", or "our", it refers to the operator of the 77pub platform. When it refers to "you" or "your", it means any person who registers an account on or otherwise uses the 77pub platform.

77pub is an online gaming platform built for players in the Philippines, offering sports betting, live casino, eBingo, and online slots. All accounts and transactions on the platform are conducted in Philippine Peso (PHP).

2. Information We Collect

When you register and use the 77pub platform, we collect the following categories of personal information:

3. How We Collect Your Information

77pub collects personal information through the following means:

• Registration: When you create a 77pub account, you provide your name, mobile number, date of birth, and other registration details directly to us.
• KYC Verification: When you submit identity documents to complete Know Your Customer verification, we collect the information contained in those documents.
• Deposits and Withdrawals: When you make a deposit or withdrawal in PHP through GCash, Maya, or Philippine bank transfer, transaction data is processed and recorded.
• Platform Use: Your activity on the platform – including bets placed, games played, pages visited, and session information – is automatically logged as you use the service.
• Support Interactions: When you contact our support team, the content of those communications may be recorded and stored for quality and security purposes.
• Cookies and Technical Data: The platform uses cookies and similar technologies to collect device and browsing information. See Section 9 for more details.

4. How We Use Your Information

77pub uses the personal information we collect for the following purposes:

• Creating and managing your 77pub account, including verifying your identity and age
• Processing deposits and withdrawals in Philippine Peso through your chosen payment channel
• Delivering OTP codes for account security and sensitive transactions
• Operating and maintaining the sports betting, live casino, eBingo, and slots products you use
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Providing responsible gaming tools and monitoring for signs of problem gaming behaviour
• Resolving account disputes and handling support requests
• Sending service-related communications such as account updates and transaction confirmations
• Complying with applicable legal and regulatory requirements
• Improving platform performance and user experience based on aggregated usage data

We do not use your personal information for automated decision-making that produces significant legal effects on you without a review process.

5. Sharing Your Information

77pub does not sell, rent, or trade your personal information to any third party for their own commercial use. We may share your information in the following limited circumstances:

• Payment Processors: Your transaction details are shared with the relevant Philippine payment service provider (such as GCash or Maya) to process your deposit or withdrawal. These providers operate under their own privacy policies and handle your data in accordance with applicable financial regulations.
• Identity Verification Services: KYC documents may be processed with a third-party identity verification provider to confirm the authenticity of your submitted documents.
• Platform Service Providers: Certain operational aspects of the 77pub platform, including game software and hosting infrastructure, are provided by third-party vendors under confidentiality agreements that restrict their use of your data.
• Legal Obligations: If required by law, court order, or lawful request from a Philippine authority, 77pub will disclose the information requested. We will comply with lawful requests and, where permitted, notify you of any disclosure.
• Fraud and Security: In cases of suspected fraud, match fixing, or other illegal activity, relevant account information may be shared with appropriate investigative authorities.

In all cases where information is shared with third parties, we take steps to ensure it is handled appropriately and only used for the stated purpose.

6. Data Retention

77pub retains your personal information for as long as your account is active and for a period after account closure as required by applicable law and sound business practice. The reasons we retain data after account closure include:

• Resolving outstanding disputes or complaints related to your account
• Maintaining records of financial transactions as required by applicable financial regulations
• Preventing fraud and enforcing self-exclusion periods if you have requested account closure for responsible gaming reasons
• Meeting any archival or reporting obligations that apply to online gaming operators

When your personal information is no longer required for any of these purposes, it will be securely deleted or anonymised. If you request deletion of your account and data, we will process that request in line with our legal obligations and the rights described in Section 8 below.

7. Security Measures

77pub implements technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL Encryption: All data transmitted between your device and the 77pub platform is encrypted using SSL (Secure Socket Layer) technology. This applies whether you're accessing the platform via mobile browser, desktop, or the 77pub app.
• OTP Verification: Sensitive account actions – including login, password changes, and withdrawals – require one-time password confirmation sent to your registered Philippine mobile number.
• Access Controls: Internal access to personal data is restricted to authorised 77pub personnel who require it to perform their specific role. Access logs are maintained.
• Account Monitoring: Platform systems monitor for suspicious account activity and unusual transaction patterns. Accounts flagged for security review may be temporarily restricted while investigation is underway.

Despite these measures, no online platform can guarantee absolute security. You play an important role in account security by keeping your password and OTP codes private and notifying support promptly if you suspect your account has been accessed by someone else.

8. Your Rights Regarding Your Personal Data

As a 77pub account holder, you have the following rights in relation to your personal information:

To exercise any of these rights, contact 77pub support through your account dashboard. We may need to verify your identity before fulfilling a request. Some requests may be subject to legal limitations as described in this policy.

9. Cookies and Tracking Technologies

The 77pub platform uses cookies and similar tracking technologies to help the platform function correctly and to improve your experience. The types of cookies used include:

• Essential Cookies: Required for the platform to operate. These enable account login sessions, security checks, and core platform functionality. You cannot opt out of essential cookies and continue using the platform.
• Functional Cookies: Remember your preferences and settings, such as language or display choices, so you don't have to re-enter them each session.
• Analytics Cookies: Collect anonymised data about how visitors use the platform – such as which pages are visited most often – to help us improve performance and content.
• Security Cookies: Support fraud detection and session integrity by tracking login activity and flagging unusual patterns.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect the platform's ability to function. Blocking analytics cookies will not prevent you from using the platform but may limit our ability to identify and fix issues.

10. Minors

The 77pub platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under 21. If you believe a minor has registered on the platform, please contact our support team immediately so we can investigate and take appropriate action.

Age is verified as part of the KYC process during account registration. Accounts identified as belonging to underage individuals will be closed and associated balances withheld pending review.

11. Changes to This Privacy Policy

77pub may update this Privacy Policy from time to time to reflect changes in how we operate, applicable legal requirements, or the services we offer. When this policy is updated, the revised version will be published on this page with an updated date shown at the top.

For changes that materially affect your rights or how your data is used, we will provide notice through your registered 77pub account or via a visible notification on the platform before the changes take effect. We recommend reviewing this page periodically.

Your continued use of the 77pub platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree to an updated version, you should stop using the platform and may request account closure.

Questions about this Privacy Policy or your data rights can be directed to our support team. You can also find common answers in our FAQ.